Manuals

One book on how the office itself works — the mechanisms explained once, with pictures — and one manual per role, written as the things that role actually does: every chapter is a use case you can follow step by step, with screenshots of the office and the figures of an example shop — a fictional Toronto boutique with a year of trade, whose every figure on these pages was read from its own records, never typed.

The manuals

• How the office works — for everyone who opens the office — read it first.
• The owner’s manual — for the person who owns the business and signs for it.
• The manager’s manual — for the person who runs the shop day to day.
• The assistant manager’s manual — for the key-holder who receives stock, approves at the register and opens on the weekend.
• The stylist’s manual — for the person who sells on the floor and books appointments.
• The cashier’s manual — for the person who opens, runs and closes the drawer.
• The receiver’s manual — for the person in the back room who receives, moves and counts stock.
• The tailor’s manual — for the person who alters garments by appointment.