# Manuals

One book on how the office itself works — the mechanisms explained once, with pictures — and one manual per role, written as the things that role actually does: every chapter is a use case you can follow step by step, with screenshots of the office and the figures of an example shop — a fictional Toronto boutique with a year of trade, whose every figure on these pages was read from its own records, never typed.

## The manuals

- [How the office works](/manuals/how-the-office-works/) — for everyone who opens the office — read it first.
- [The owner’s manual](/manuals/owner/) — for the person who owns the business and signs for it.
- [The manager’s manual](/manuals/manager/) — for the person who runs the shop day to day.
- [The assistant manager’s manual](/manuals/assistant-manager/) — for the key-holder who receives stock, approves at the register and opens on the weekend.
- [The stylist’s manual](/manuals/stylist/) — for the person who sells on the floor and books appointments.
- [The cashier’s manual](/manuals/cashier/) — for the person who opens, runs and closes the drawer.
- [The receiver’s manual](/manuals/receiver/) — for the person in the back room who receives, moves and counts stock.
- [The tailor’s manual](/manuals/tailor/) — for the person who alters garments by appointment.