Customer-support case
The CsCase family — 5 operations.
A case is one customer-support interaction — a subject line over a running conversation, worked through a status flow (open → in progress → resolved → closed) with references to the order, return, or appointment it concerns. Internal notes stay staff-side; customer-visible messages reach the shopper. If the platform attested the case as a billable support incident, the Support billing row words that standing.
Operations
| Operation | Kind | What it does |
|---|---|---|
| createCsCase | mutation | Create a new customer-service case at your organization. |
| csCase | query | Look up one record — a customer-service case. |
| csCases | query | The cs case list — each entry is a customer-service case. |
| transitionCsCase | mutation | Move a service case through its life — take it, resolve it, close it, or cancel it. |
| updateCsCase | mutation | Edit a customer-service case — change its details. |