# Customer-support case

The `CsCase` family — 5 operations.

A case is one customer-support interaction — a subject line over a running conversation, worked through a status flow (open → in progress → resolved → closed) with references to the order, return, or appointment it concerns. Internal notes stay staff-side; customer-visible messages reach the shopper. If the platform attested the case as a billable support incident, the Support billing row words that standing.

## Operations

| Operation | Kind | What it does |
| --- | --- | --- |
| [createCsCase](/reference/cs-case/createCsCase/) | mutation | Create a new customer-service case at your organization. |
| [csCase](/reference/cs-case/csCase/) | query | Look up one record — a customer-service case. |
| [csCases](/reference/cs-case/csCases/) | query | The cs case list — each entry is a customer-service case. |
| [transitionCsCase](/reference/cs-case/transitionCsCase/) | mutation | Move a service case through its life — take it, resolve it, close it, or cancel it. |
| [updateCsCase](/reference/cs-case/updateCsCase/) | mutation | Edit a customer-service case — change its details. |