Answer a card dispute

Fight the chargeback with your evidence — usually one shot — or accept it and let the money go back to the cardholder.

Payments & fulfillment · a play in 2 steps.

The steps

1. Submit your evidence — receipts, delivery proof — complete, the first time. — submitEvidenceDispute
2. Or accept it — the money returns to the cardholder for good. — acceptDispute

The calls

Every operation this use case runs, in the order it first appears, with the request and the response its reference page shows.

submitEvidenceDispute

submitEvidenceDispute — mutation · Fight a card dispute — submit your evidence (receipts, delivery proof) to the card networks.

Example request

mutation ExampleSubmitEvidenceDispute($input: SubmitEvidenceDisputeInput!) {
  submitEvidenceDispute(input: $input) {
    id
    sysId
    type
    caption
    status
    parentId
    rootId
    createdAt
    updatedAt
    revisionNum
    revision
    organizationId
    orderId
    disputeRef
    amountMinor
    currency
    reason
    evidenceDueBy
    stripeAccountRef
    evidenceText
  }
}

Variables:

{
  "input": {
    "disputeId": "01900000-0000-7000-8000-8d9f8e960000",
    "expectedRevision": "01900000-0000-7000-8000-e02b2e6c0000",
    "evidenceText": "<evidence text>"
  }
}

Send it with the envelope naming the version: "extensions": {"at": {"version": {"name":"genesis","number":0}}}.

Example response

{
  "data": {
    "submitEvidenceDispute": {
      "id": "01900000-0000-7000-8000-37386ae00000",
      "sysId": "DP-EXMP-0000-000F",
      "type": "Dispute",
      "caption": "Blue jeans",
      "status": "needs_response",
      "parentId": "01900000-0000-7000-8000-065235280000",
      "rootId": "01900000-0000-7000-8000-a093dd800000",
      "createdAt": "2027-01-31T00:00:00.000Z",
      "updatedAt": "2027-01-31T00:00:00.000Z",
      "revisionNum": 1,
      "revision": "01900000-0000-7000-8000-b7960e180000",
      "organizationId": "01900000-0000-7000-8000-44b781470000",
      "orderId": "01900000-0000-7000-8000-f6d8263a0000",
      "disputeRef": "01900000-0000-7000-8000-fec151240000",
      "amountMinor": 1,
      "currency": "USD",
      "reason": "Correcting a miscount.",
      "evidenceDueBy": "<evidence due by>",
      "stripeAccountRef": "<stripe account ref>",
      "evidenceText": "<evidence text>"
    }
  },
  "extensions": {
    "at": {
      "callId": "01EXAMPLE-CALL-ID",
      "version": {
        "requested": {
          "name": "genesis",
          "number": 0
        },
        "serviced": {
          "name": "genesis",
          "number": 0
        }
      }
    }
  }
}

acceptDispute

acceptDispute — mutation · Record that you accept a customer’s card dispute (a chargeback) instead of fighting it.

Example request

mutation ExampleAcceptDispute($id: ID!, $revision: ID!, $reason: String) {
  acceptDispute(id: $id, revision: $revision, reason: $reason) {
    id
    sysId
    type
    caption
    status
    parentId
    rootId
    createdAt
    updatedAt
    revisionNum
    revision
    organizationId
    orderId
    disputeRef
    amountMinor
    currency
    reason
    evidenceDueBy
    stripeAccountRef
    evidenceText
  }
}

Variables:

{
  "id": "01900000-0000-7000-8000-37386ae00000",
  "revision": "01900000-0000-7000-8000-b7960e180000",
  "reason": "Correcting a miscount."
}

Send it with the envelope naming the version: "extensions": {"at": {"version": {"name":"genesis","number":0}}}.

Example response

{
  "data": {
    "acceptDispute": {
      "id": "01900000-0000-7000-8000-37386ae00000",
      "sysId": "DP-EXMP-0000-000F",
      "type": "Dispute",
      "caption": "Blue jeans",
      "status": "needs_response",
      "parentId": "01900000-0000-7000-8000-065235280000",
      "rootId": "01900000-0000-7000-8000-a093dd800000",
      "createdAt": "2027-01-31T00:00:00.000Z",
      "updatedAt": "2027-01-31T00:00:00.000Z",
      "revisionNum": 1,
      "revision": "01900000-0000-7000-8000-b7960e180000",
      "organizationId": "01900000-0000-7000-8000-44b781470000",
      "orderId": "01900000-0000-7000-8000-f6d8263a0000",
      "disputeRef": "01900000-0000-7000-8000-fec151240000",
      "amountMinor": 1,
      "currency": "USD",
      "reason": "Correcting a miscount.",
      "evidenceDueBy": "<evidence due by>",
      "stripeAccountRef": "<stripe account ref>",
      "evidenceText": "<evidence text>"
    }
  },
  "extensions": {
    "at": {
      "callId": "01EXAMPLE-CALL-ID",
      "version": {
        "requested": {
          "name": "genesis",
          "number": 0
        },
        "serviced": {
          "name": "genesis",
          "number": 0
        }
      }
    }
  }
}