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refundReturn
mutation · in the family Refunds and payment corrections
What it does
Pay the customer back for an approved, received return.
REFUND a received Return. method=original_tender drives the PROCESSOR walk: the order's INTEGRATED payments (captured|succeeded) refund LIFO through the StripePort — each attempt record-first (a Refund child mints created, the port fires after, the ACK commits the NEGATIVE card Tender + the Order rollup + the settled flip in ONE transaction); over-capacity refuses CONFLICT/OVER_TENDERED (route the remainder via cash/store_credit); a processor refusal refuses PAYMENT/REFUND_FAILED (retryable — committed sibling refunds STAND and the retry converges on the remainder); an order with NO integrated payments keeps the ratified record-only arm. method=cash pays out of the OPEN drawer; store_credit records (issuance). Requires the doc CURRENT revision (OCC) + the unrestricted capability.
What happens
Money goes back on the original payment method where possible; integrated card refunds ride the processor.
Careful
Money out, permanently. A card refund cannot be recalled once the processor takes it.
Who may call it
Capability area: Refunds and payment corrections — Refunds, corrective notes and voiding invoices.
- Owner
- Manager
- Associate Manager
- An API key whose scope allows
api:refundReturn
Arguments
| Name | Type | Required | Notes |
|---|---|---|---|
input | RefundReturnInput RefundReturnInput! | yes | No further notes. |
Returns
Return Return! — A sales Return / RMA — the customer→merchant goods-back document (distinct from vendor RTV; the disjoint law: a billing correction is a CreditNote/DebitNote, never a Return). References the original Order (+ optionally one of its Invoices); returns WHOLE units of order lines; receive posts per-line disposition legs at the RECEIVING LF and stamps the telescoping refund money; refund RECORDS the routing (tender mechanics; store-credit issuance).
Example request
mutation ExampleRefundReturn($input: RefundReturnInput!) {
refundReturn(input: $input) {
id
sysId
type
caption
status
parentId
rootId
createdAt
updatedAt
revisionNum
revision
orderId
invoiceId
organizationId
currency
refundTotalMinor
}
}
Variables:
{
"input": {
"returnId": "01900000-0000-7000-8000-4d4c03d20000",
"expectedRevision": "01900000-0000-7000-8000-e02b2e6c0000",
"method": "original_tender",
"reference": "<reference>"
}
}
Send it with the envelope naming the version: "extensions": {"at": {"version": {"name":"genesis","number":0}}}.
Example response
{
"data": {
"refundReturn": {
"id": "01900000-0000-7000-8000-37386ae00000",
"sysId": "RT-EXMP-0000-000F",
"type": "Return",
"caption": "Blue jeans",
"status": "requested",
"parentId": "01900000-0000-7000-8000-065235280000",
"rootId": "01900000-0000-7000-8000-a093dd800000",
"createdAt": "2027-01-31T00:00:00.000Z",
"updatedAt": "2027-01-31T00:00:00.000Z",
"revisionNum": 1,
"revision": "01900000-0000-7000-8000-b7960e180000",
"orderId": "01900000-0000-7000-8000-f6d8263a0000",
"invoiceId": "01900000-0000-7000-8000-504ef4ed0000",
"organizationId": "01900000-0000-7000-8000-44b781470000",
"currency": "USD",
"refundTotalMinor": 1
}
},
"extensions": {
"at": {
"callId": "01EXAMPLE-CALL-ID",
"version": {
"requested": {
"name": "genesis",
"number": 0
},
"serviced": {
"name": "genesis",
"number": 0
}
}
}
}
}
Errors this call can answer
VALIDATION/INVALID— Something in the request is not valid. (VALIDATION)AUTHN/REQUIRED— Sign in to do this. (AUTHN)AUTHZ/FORBIDDEN— Your role does not allow this action. (AUTHZ)RATE_LIMIT/THROTTLED— Too many requests in a short time. (RATE_LIMIT)NOT_FOUND/*— That record could not be found. (NOT_FOUND)CONFLICT/*— The record’s state, or a change made in the meantime, does not allow this; the codes are on the CONFLICT page. (CONFLICT)VALIDATION/VERSION_REQUIRED— The request did not say which app version it came from. (VALIDATION)