# csCases

query · in the family [Customer-support case](/reference/cs-case/)

## What it does

The cs case list — each entry is a customer-service case.

The caller's org-group family's ACTIVE LISTING of CsCases — doomed records DROP from listings. PAGINATED: `limit` clamps to \[1, 200], default 100; `nextToken` = the prior page's cursor, verbatim — opaque + tenant-bound (a malformed or foreign token → VALIDATION/INVALID). Walk until `nextToken` is null (a page may hold fewer than `limit` — doomed drop per page).

## What happens

Reads only — changes nothing.

## Who may call it

Capability area: **Reading your records** — Looking up and listing the records of your organization.

- Owner
- System Administrator
- Manager
- Associate Manager
- Sales Associate
- Cashier
- An API key whose scope allows `api:csCases`

## Arguments

| Name | Type | Required | Notes |
| --- | --- | --- | --- |
| `limit` | [Int](/types/#scalars) | no | How many records to answer at most; a page may hold fewer. |
| `nextToken` | [String](/types/#scalars) | no | The cursor from the previous page, passed back exactly as received. |

## Returns

[CsCasePage](/types/CsCasePage/) `CsCasePage!` — One page of the csCases listing — the records + the opaque resume cursor.

This is a page: `items` holds the records and `nextToken` the cursor for the next page — pass it back verbatim until it is null. See [paging](/guides/paging-and-the-cursor-grammar/).

## Example request

```graphql
query ExampleCsCases($limit: Int) {
  csCases(limit: $limit) {
    items {
      id
      sysId
      type
      caption
      status
      parentId
      rootId
      createdAt
      updatedAt
      revisionNum
      revision
      caseType
      priority
      origin
      consumerId
      organizationId
      orderId
      appointmentId
      returnId
      fulfillmentId
      paymentId
      warrantyId
      linkedFromCaseId
      assignedTo
      slaDueAt
    }
    nextToken
  }
}
```

Variables:

```json
{
  "limit": 1
}
```

## Example response

```json
{
  "data": {
    "csCases": {
      "items": [
        {
          "id": "01900000-0000-7000-8000-37386ae00000",
          "sysId": "CS-EXMP-0000-000F",
          "type": "CsCase",
          "caption": "Blue jeans",
          "status": "open",
          "parentId": "01900000-0000-7000-8000-065235280000",
          "rootId": "01900000-0000-7000-8000-a093dd800000",
          "createdAt": "2027-01-31T00:00:00.000Z",
          "updatedAt": "2027-01-31T00:00:00.000Z",
          "revisionNum": 1,
          "revision": "01900000-0000-7000-8000-b7960e180000",
          "caseType": "<case type>",
          "priority": "<priority>",
          "origin": "<origin>",
          "consumerId": "01900000-0000-7000-8000-6e8c92ec0000",
          "organizationId": "01900000-0000-7000-8000-44b781470000",
          "orderId": "01900000-0000-7000-8000-f6d8263a0000",
          "appointmentId": "01900000-0000-7000-8000-d4398f970000",
          "returnId": "01900000-0000-7000-8000-4d4c03d20000",
          "fulfillmentId": "01900000-0000-7000-8000-82dcede40000",
          "paymentId": "01900000-0000-7000-8000-a7c488a40000",
          "warrantyId": "01900000-0000-7000-8000-5da144780000",
          "linkedFromCaseId": "01900000-0000-7000-8000-f5ec54b10000",
          "assignedTo": "01900000-0000-7000-8000-f10ad02c0000",
          "slaDueAt": "2027-01-31T00:00:00.000Z"
        }
      ],
      "nextToken": "<the cursor from the previous page>"
    }
  },
  "extensions": {
    "at": {
      "callId": "01EXAMPLE-CALL-ID",
      "version": {
        "requested": null,
        "serviced": {
          "name": "genesis",
          "number": 0
        }
      }
    }
  }
}
```

## Errors this call can answer

- `VALIDATION/INVALID` — Something in the request is not valid. ([VALIDATION](/errors/VALIDATION/))
- `AUTHN/REQUIRED` — Sign in to do this. ([AUTHN](/errors/AUTHN/))
- `AUTHZ/FORBIDDEN` — Your role does not allow this action. ([AUTHZ](/errors/AUTHZ/))
- `RATE_LIMIT/THROTTLED` — Too many requests in a short time. ([RATE_LIMIT](/errors/RATE_LIMIT/))